In August 2025, our after-sales team conducted in-depth follow-ups via phone and online video calls to gather feedback from Vietnamese customers on their experience with the mini electric platform order picker. Thanks to its exceptional durability, ultra-simple operation, minimal maintenance requirements, and ultra-tight turning radius, the product has demonstrated significant advantages in warehouse and confined indoor operations in Vietnam. Below are authentic testimonials from our Vietnamese customers:
1. Superior Durability for High-Intensity Operations
“These electric order pickers have been in continuous operation for a year and a half, working over 9 hours daily. Even in Vietnam’s hot and humid climate, the motor and hydraulic systems remain stable, with no signs of rust, deformation, oil leaks, or power loss. However, after 9 hours, the battery’s performance declines, requiring recharging.”
— Mr. Nguyễn Văn Tài, Operations Director, Ho Chi Minh Distribution Center
2. Effortless Control with Minimal Learning Curve
“Unlike traditional equipment that requires specialized training, this electric picker can be mastered in just 5 minutes. New employees adapt quickly. Its ultra-tight turning radius is especially impressive—allowing smooth maneuvering in 2-meter-wide aisles, perfectly solving our space constraints.”
— Ms. Lê Thị Hương, Warehouse Supervisor, Hanoi E-commerce Fulfillment
3. Smart Maintenance Design Drastically Cuts Costs
“We greatly appreciate its low-maintenance design. The lubrication system simplifies daily upkeep—just basic cleaning and leak checks are needed. The oil rarely requires replacement, saving substantial costs. The included English manual is also user-friendly for our maintenance team. We’d suggest providing spare wear-and-tear parts like hydraulic seals and rollers.”
— Mr. Trần Đức Mạnh, Equipment Manager, Da Nang Port Logistics
4. Ultra-Tight Turning Radius Overcomes Space Limitations
“After nearly a year of use, while other machines struggle in 1.9-meter-wide rack aisles, this electric picker completes turns and lifts in just two moves, boosting efficiency by at least 30%. We hope the warranty could be extended by one year.”
— Mr. Phạm Quang Huy, Engineering Director, Binh Duong Manufacturing Plant
Customer Suggestions for Improvement
During feedback collection, customers highlighted the following recommendations:
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- Extend the standard warranty from 1 year to 2 years.
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- Increase the supply of wear-and-tear parts (e.g., hydraulic seals, rollers).
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- Offer higher-capacity battery options (while current battery life is good, operations exceeding 9 hours require recharging).
Special Thanks to Our Participating Customers:
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- Ho Chi Minh Distribution Center
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- Hanoi E-commerce Fulfillment
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- Da Nang Port Logistics
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- Binh Duong Manufacturing Plant
We will continue refining product performance and service systems to deliver solutions that excel in quality, functionality, ease of maintenance, and cost-efficiency!
